Please use Ethernet cable instead of wireless connection. This error only affect v Please contact our customer support via online chat or at for the solution to bypass that error message. Update times may vary by model. Please make sure the battery stay disconnected long enough, otherwise the head unit will return to the splash or blank screen.
If you continue to have issue after disconnecting the battery for at least 4 hours, please contact our customer support via online chat or at This message is shown when the user has downloaded the update file for the wrong model.
If this problem persists, please contact our customer support via online chat or at Not likely. Please contact your local dealership for a proper diagnosis.
Affected customers:. Examples of affected MAP ver are Following is the screenshots that customer will see on their head unit. We will need to investigate and regenerate new Authentication Code for you. Please contact our customer service via online chat or at Update installation process has been started. The SD card remain inside the SD card slot after update is completed. If the above 3 suggestions doesn't fix the issue, it is possible that map data on the SD card is corrupted or SD card slot is defective.
Please contact our customer service on chat portal or at Error indicates possibility of system update failure due to existing general hardware issue. To fix the issue:. If update installation still encounter error after the above 2 suggestion, please contact us on chat portal or at Please prepare the System Info and Error Code screenshots for our agent.
Error indicates possibility of system update failure due to existing modem issue. Customer receives the following pop-up when the v We are sorry that your install took so long, but please keep in mind some install may take up to 3 hours to complete.
If you have waited long enough and believe your system is not progressing, please do not turn off your engine and perform the soft reset fist.
After a soft reset, you may try to run the update one more time. Often time the soft reset will fix the issue that cause the stall earlier and allow you to complete the process on the second run.
Hard Reset — Disconnecting your vehicle battery for 30 min. Double check to see if your SiriusXM traffic is still active. Contact SiriusXM support at for further assistance. The coverage of HD data may have changed lately. Please tune in your radio to any of the following 2 stations to initialize and receive the HD traffic data:. You may change the station after the HD traffic info is working again.
After v To fix that issue, please go to the General Setting on the head unit. To fix that issue follow this steps:. This is the issue with Navigation back light to be on day bright mode when during night time or night dark mode during day time.
We are aware of the issue and we recommend to call our customer care at to discuss about the available fix on v The latest update provides three map color themes for newer models. To change the color, go to Navigation Settings and Display to choose your Map color preference. Please give us a call at or use the "Contact" tab for further assistance.
We understand the frustration when your system is not working as intended. Hyundai AutoEver is the developer only for the map data and navigation system. While the update seems to come from us, Hyundai AutoEver is not the developer for the other systems such as Android Auto, Apple CarPlay, Bluetooth, radio systems, weather widget, etc.
Therefore if you have any issues related to non-navigation or the map data, please call the manufacturer customer care for help. They have teams and access to manuals for issues not related to navigation system or map data. If your issue is related to navigation system or map dat, please contact our customer support via Chat portal or at Please check if the SD card is in "Lock" position.
If it is, please slide the tab to the "Unlock" position. Reinsert the SD card and verify if the head unit is working properly now. Please call us at if you are still experiencing any issue. After the v For example: FM Please request to "Reconnect User Profile to Account". The customer cannot use the mobile app or online access to reconnect their profile to an account.
Server-Based Routing or Connected Routing is a more precise, more accurate method to providing the best routing available when a driver inputs an address. To learn more please click on the links below:.
Genesis Connected Service. If you see the following digits "NAM. Check your route settings. If you continue to have issues, go to Contact Us below, choose Routing category and describe your issue. Check your route settings as well. If you continue to have issues, go to Contact Us, choose Routing category and describe your issue. The SBR navigation system always compare if staying on route will be less time than going on alternate route to avoid the traffic.
When the alternate route will take longer than remaining on route with the traffic jam, then the system will not recommend it. Typically, it will take about 1 year for the map data to add these new locations from the time they are recorded. Please contact Hyundai or KIA customer care for further help.
For non-Navigation models, please contact manufacturer customer care for more info. Map update provides the latest roads, points of interest and depending on model latest software. We would love to improve our offering and your feedback is very important to us. Please use the "Contact" tab to submit your suggestion. Thank you. Please join our forums at the following websites:. Prior the v Update note : to "Cancel Route" on version The manufacturer website login will not work at the Hyundai AutoEver website and vice versa.
Please visit the manufacturer link if you have issue with the Navigation Updater software login. If you have any other questions, please contact us via Chat or at Unfortunately, the map software for vehicles purchased in the US or Canada are only compatible for the North America region. Language English. General Inquiries.
Touch Genesis 8 in. Touch G90 G80 9. Touch G80 8 in. Disable the Bluetooth connection and do not drive around while the update is running.
To download your free update, please visit the following websites: update. You can tell by the SW ver in the System Info of the head unit. Please contact us on Chat portal or call us at for any questions. We apologize, but we do not issue return label for the exchange or return for refund. The next screen right you will see the fields where you can enter your credit card info.
You are about to place an order, but the "Add to Cart" button cannot be clicked. FedEx We offer FedEx 2 days and ground shipping option. Please note: FedEx 2 day shipping does not deliver on the weekend or holiday. Please call us at if you need to make any changes or cancel to your order. See screenshots below: Mac System: Please click on the "Apple" icon on the top left corner on your desktop and then click on "About This Mac". Windows 10 Enterprise or Parallel Desktop are also not compatible.
Navigation Updater. Double click the NavigationUpdaterSetup. Click on Open to start the installation process if you do not see "Open" on the pop up window, it means you didn't do step 2 correctly 4. During the installation process you will get the following pop up message, please click on OK to continue you will encounter problem with the Navigation Updater software if you click on "Don't Allow" You should be able to complete the install and launch Navigation Updater software to download the map update for your vehicle.
While copying the files I received the following error codes, what do I do next? Pause or close firewall and security programs 3. Please take the following steps. If this problem persists, please contact customer service. Close the Navigation Updater program 2. Restart the Navigation Updater program, then proceed with the update.
While unzipping the files I received the following error codes, what do I do next? Restart the Navigation Updater program and then proceed with the update. For example on Mac OS, enabling the folders setting should fix the issue. For Windows OS, you can try to temporary disable the firewall, anti-virus, and anti-malware.
The program name is "Navigation Updater" and following is the icon you should see. Windows: Mac:. Please do not use micro SD card.
Click the Window button on the bottom left corner of your screen 2. Type in [firewall] in the [Search program or file] query 3. Click [Windows Defender Firewall] 4. Click [allow an app or feature through Windows Defender Firewall] at the top left corner of the page 5.
Click [Allow another app.. Click [Navigation Updater] out of the displayed list, then click [Add]. System Verification. You may need to scroll down to find the map version info. Please contact us via online Chat or at if you have any questions. Please follow this link to learn about owner login. Please follow this link on how to get the SW ver.
Please make sure you have the following before you start your download: Ethernet cable we do not recommend wireless connection due large file size Correct media type for the download.
Please follow this link to learn more about the correct media type. After the download is completed, please insert the SD card or USB drive into the head unit to start the update.
By purchase Go to www. This login is not the same as the owner login. Please follow this link to learn why do I need to create an account. Continue with the purchase process thru Paypal payment processing.
After you received the order by mail, please insert the SD card or USB drive into the head unit to start the update. Remove any music CD or any media connected to the head unit, to prevent failure. Please do a soft reset to clear any custom setting that may prevent smooth update process. Follow the guide step by step instructions. Update may take anywhere between 30 minutes newer car all the way up to 3 hr older car. Please do not abort, interrupt, or turn off your car during the update process as it will cause the head unit to malfunction and you will need to replace it.
Please contact us via chat portal or call at for any issue with Authentication Code. Please follow this link on how to fix it. This work around apply to head units SW ver: DH. Following are the screenshots that customer will see on their head unit. GEN 5 v GEN 5 W v P GEN 5 v There are 2 possible cause for this error: If you download the map update from the update. You will need to redownload the map update again to fix the issue. If you purchased the map update from Hyundai AutoEver, please contact us via chat or at There are 2 possibilities: 1.
I am having issues with my navigation system. Map version affected are v This is normal behavior and please wait up to 15 sec for the install pop up to appear. The error indicate the head unit cannot read the SD card for the map data.
Please check the following: 1. To fix the issue: Please confirm there is no CD inside the head unit and nothing is connected to the head unit either via Bluetooth or USB connector. Please do a soft or battery reset and try to reinstall update again.
Please confirm there is no CD inside the head unit and nothing is connected to the head unit either via Bluetooth or USB connector. Map versions are v Connected Routing is currently unavailable due to an outdated Navigation Map. Connection Issue. Please contact the following manufacturer customer care for assistance: Hyundai: Genesis: KIA: No HD traffic info after successful v Please tune in your radio to any of the following 2 stations to initialize and receive the HD traffic data: AM Press Reset to save the setting.
Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card. We are sorry for the trouble, but you may try to reset by doing 2 things: 1. Server Base Routing.
A recent route I was provided is not the most optimal route. How do I report it? Report It To Us. Please contact our customer care via online chat or call us at for more info.
For any issue related to Android Auto or Apple Car Play, please contact the manufacturer customer care for help:. Download the video instead. Update your Hyundai vehicle with the latest map update.
Learn how to update your Hyundai vehicle with the latest map update. STEP 3: You will be redirected to the new map update site shown below. The Navigation Updater shortcut will be saved on your Desktop. Once media is inserted, the new media will appear.
Downloading will now begin. Once complete, the file will automatically be unzipped on media. Log in or create an MnSoft account. Choose your Media Option. Confirm your Shipping Address. View More. Show Less. Related resources. View article. Watch video. How to Use the Basic Navigation Features Watch this video to learn the basic steps to get you started on your journey.
Need more assistance? Contact us. Please enter VIN. Enter a valid VIN. What's a VIN? A unique character serial number used to identify individual motor vehicles. Where do I find my VIN? Enter the email where you would like to send your article to. Please enter your Email address. Please enter a valid Email address. You currently have no messages in your account. Log in. Please enter your First Name.
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