However, how I stated before our devs are always adding new devices to the list. I've found this idea in the Feature Suggestion board on adding this device Add Samsung Galaxy j3 as a compatible phone. Make sure to add your votes and comments in this idea so it gains visibility!
Actually you don't ever plan to make phones that are already on the market compatible you just expect people to go out and buy new, compatible iphones with all of our throw away cash. I have to keep a 4 year old disposable phone hanging around only because it was the 1 one, one!
Phone I have ever owned that has connected to your garbage software. Valkyrie welcome to the forums! Thanks for your feedback. Well, of course our team of developers is always working to add more and more devices that meet the requirements for your Fitbit tracker to sync with your mobile device. Bluetooth 4. Add your votes and comments in the idea posted above. Good luck! I recently purchased a Fitbit Alta for my wife.
It has synced with her Galaxy J3 phone perfectly for 4 days and suddenly stopped syncing today Any reasons why? I have gone through the trouble shooting pages and still it will not sync.
So I bought my mom a fitbit flex 2 as a christmas gift this year. I had no idea that fitbit wasnt compatible with all devices. If I had known this I would have never bought it! This should be made well aware to customers! She has a samsung galaxy j3. We have had nothing but issues with it, it will sync for a few days and then stops. I have emailed customer service over and over again and get no where.
All they have us do it reset it Never once in any of these emails did anyone ever mention that the device is not compatible with all phones, but now after discovering this forum I am assuming that this is why we are having so many issues. My questions now is how do I get my money back? My mom is unable to upgrade her phone for another 2 years. There is no sense in us paying for a device that isn't going to work.
I really think this company should make sure that they look into making customers more aware that not all phones are compatible. Sorry for the rant Sezza SunsetRunner it's still not a compatible device. Make sure to add your votes and future comments in this idea so it gains visibility! Oh and welcome to the forums!
Valkyrie thanks for stopping by and for providing us your feedback! Our team is testing the compatibility for several mobile devices, therefore I encourage you to keep an eye to the list of compatible devices.
Hey there, welcome aboard Smiller05! Thanks for taking the time to provide us with your feedback. Please keep in mind that our team of developers is always working to add more and more devices that meet the requirements for your mom's Fitbit tracker to sync with her mobile device.
Also, please note that she can still pair and sync using a computer. Check out the set up instruction by clicking here.
If you'd like to discuss refund possibilities, then I suggest contacting our Support Team for further assistance! After trying everything to enable this, I went onto the forum only to find that it is not compatible with my Samsung Galaxy J3. It is compatible with the Samsung Galaxy J, so why not the J3? Welcome to the forums, Saj13 thanks for your input. Unfortunately, I have received a standard reply which did not help.
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So you should be able to set this up. Your problem seems to be downloading the app itself to your phone. But allow me to suggest a couple of my own.
If after going thru these tips, you ae still unable to install the Fitbit app and to set up the Alta HR, come back here and let us know exactly what happens. It would be helpful if you could provide screen shots. Want to maintain your goals? Check out Get Moving in Lifestyle.
View best answer in original post. Thank you very much! Case solved! Community : Platform : Android App : I can not install the fitbit app in my mobile. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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